SMS Privacy Policy

Effective Date: November 27, 2025

What Information We Collect

When you provide your phone number to Instem, we collect and store your mobile phone number to deliver SMS messages related to your account and our services.

How We Use Your Information

We use your phone number to send:

• Two-factor authentication (2FA) verification codes
• Account security alerts and notifications
• Order confirmations and license delivery updates
• Product updates, promotions, and special offers (with your consent)

Message Frequency

Message frequency varies based on your account activity and preferences. Security messages are sent as needed. Promotional messages are sent periodically, typically no more than 4 messages per month.

Opt-Out

Reply STOP to any message to unsubscribe. You will receive a confirmation and no further messages will be sent.

Costs

Message and data rates may apply. Check with your mobile carrier for details.

Data Sharing

We use Telnyx as our SMS service provider. Your phone number is shared with Telnyx solely for message delivery. We do not sell your phone number to third parties.

Data Retention

We retain your phone number for as long as you maintain an account with us.

Contact Us

Phone: 1-888-764-0865
Website: instem.ai/contact